Paw Blue - Neon Box

How long does a neon light last?

The neon lights have an average lifespan of 50,000 hours. This works out to nearly 6 years if you never turned if off! But it could last longer.

How long are the lights guaranteed for?

The manufacturer provides a 2 year guarantee.

I have turned on my new neon light for the first time and it's not very bright / appears to be flickering. Is this normal?

The neon lights are gas filled, they can sometimes appear to be dull and/or flickering upon first use. If this is the case, keep the light plugged in and allow it to warm through and the colours to burn into it. This can take up to 2-3 hours.

Part of my neon sign is not lighting up, can it be fixed?

Occasionally the neon gas in the glass tubing can need a helping hand to start flowing to every part of the glass. This is especially the case in the cold weather as neon can be affected by temperature.

We recommend gently placing your hand on the affected area of glass and then turning the neon light on. Keep your hand there for 30 seconds to help warm up the neon. Remove your hand and then leave the light on for 2 – 3 hours.

Turn the light off and back on and hopefully this should of resolved the issue. If the problem persists then please contact us and we will get in touch with the manufacturer.

How do I clean my neon?

Disconnect the power during cleaning. Wipe the sign with a soft dry cloth to remove dust. A dusting wand or Swiffer is perfect to get into the hard-to-reach places. Avoid excess rubbing and wipe off any moisture immediately. Do not use abrasives, solvents, or cleaning agents.